【172】Small-Batch Instrument Part Rejected Three Times – Fengchuang Takes the Order and Stays for the Long Run

【172】Small-Batch Instrument Part Rejected Three Times – Fengchuang Takes the Order and Stays for the Long Run

Keywords: Fengchuang Plastics musical instruments parts and components small batch

Old Zhao runs a guitar accessories business in Huizhou. He has a Taobao shop selling guitar picks, tuner knobs, pickguards, and other small items. The business isn’t huge, but it’s enough to support his family. The trouble started with a plastic handle for a guitar tuner knob — his original supplier stopped making it, so he had to find a new one.

He approached four injection molding shops. The first three, upon hearing the order volume, said outright, “The minimum order quantity is too low.” The fourth reluctantly took the order, but the samples came out with inaccurate dimensions — when installed on a guitar, the tuning was off. When Old Zhao called to complain, the shop said, “We mainly focus on large orders. Small items like this aren’t profitable, and we don’t have the energy to fine-tune them.”

Old Zhao was frantic. The tuner knobs in his shop had been out of stock for a week. Every day, customers asked, “When will they be back in stock?” It wasn’t that he didn’t have orders — he just didn’t dare take them because he had no products to ship. His wife started complaining, “We should never have gotten into this business — it’s all small, fragmented work.”

Old Zhao searched online for “small-batch injection molding” and came across Fengchuang Plastics’ website. It said, “We make finished products as well as parts and components — small orders are welcome.” He sent a quote request with a note: “The order volume isn’t large — maybe just 20,000–30,000 sets per year. Can you do it?”

A Fengchuang salesperson replied with four words: “Yes, we can. Send the drawings.” Old Zhao sent the drawings. The next day, a Fengchuang engineer called — not to talk about price, but to ask: “The tolerance on this dimension is 0.05 mm. Is that required for assembly, or did you specify it yourself? If it’s not essential, we can loosen it a bit and reduce the cost by 15%.”

Old Zhao was taken aback. None of the previous suppliers had ever asked that question. He said, “I specified it myself. Actually, 0.1 mm is enough.” Fengchuang said, “Good — we’ll work to 0.1 mm then. Samples in seven days.”

On day six, the samples arrived. Old Zhao measured ten of them with a caliper — all dimensions were within 0.1 mm. He installed them on a guitar and tested the tuning — perfectly accurate. That same day, Old Zhao placed his first order: 5,000 sets.

Today, that tuner knob is the second-best-selling item in Old Zhao’s shop. Fengchuang has been supplying them for two years, with consistent quality batch after batch. Old Zhao says, “I used to think no one cared about small orders. Fengchuang showed me that even a small customer can get big service.”

No one will take your small-batch order? Fengchuang takes it on — and stays for the long run. Finished products or parts and components, we value every order, big or small.