【91】How can we make Chinese robots see the world clearly?

【91】How can we make Chinese robots see the world clearly?

Today, we received a thank-you gift box sent by a certain Tree Technology. When we opened it, we found an exquisite fourth-generation robot dog model. On the base, there was a line engraved: "To the most reliable partner - Thank you for the 128 days of joint breakthrough." The box also contained a card, which was written by their CTO: "From doubt to trust, from challenge to breakthrough. Your coils have truly enabled our robot dog to 'see' the world clearly." After placing the card, the little details of these four months replayed like a movie in my mind.

The story began with an almost "offensive" inspection. When the technical team of a certain Tree came to our factory for the first time, they did not go to the meeting room to listen to the introduction, but directly requested to visit the most core winding workshop and aging laboratory. In front of the winding machine, their engineers used magnifying glasses to check the uniformity of the coil winding; on the vibration test bench, they personally operated the equipment to verify our testing standards. Finally, in the meeting room, the young radar system manager Xiao Wu directly asked: "How do you ensure the consistency of each batch of products? How do you track the lifecycle data of each coil?" The questions were sharp like a technical defense. Surprisingly, this "impolite" approach made us feel more at ease - only customers who truly understand technology and quality would ask so deeply.

As the communication deepened, we gradually understood the reason for their caution. A certain Tree was not just making a cool robot product, but was building intelligent equipment that could work reliably in real and complex environments. Their robot dog needed to enter places that humans could not reach - the pipelines of a chemical plant, the ruins after an earthquake, the equipment area of a high-voltage substation. In these scenarios, radar was the robot dog's "eyes", and the coil was the "retina" of these eyes. If the "retina" malfunctioned, even the most advanced algorithms would be powerless. This reliability is not the ideal data in the laboratory, but the real ability to remain stable in the complex and harsh environment of oil stains, dust, humidity, vibration, and electromagnetic interference.

Why did we eventually win their trust? I think it's because we did several specific things right. First, we opened up the complete production data chain, allowing them to view the production progress, test data, and quality reports of their orders through an exclusive port in real time; second, we formed an "embedded" support team for this project, including engineers stationed at a certain Tree and a 24-hour technical hotline; third, we jointly established a failure mode analysis library, recording and sharing in detail every problem, analysis process, and solution that occurred during each test. These measures made a certain Tree see that we were not only selling products, but also building a long-term, transparent, and mutually growing cooperative relationship.

The most difficult moment of the project occurred after the second sample delivery. A certain Tree reported that in the extreme electromagnetic interference test, the coil had intermittent noise. To locate the problem, we sent three engineers with portable testing equipment directly to the electromagnetic compatibility laboratory of a certain Tree. For five consecutive days, we tested, analyzed, adjusted, and re-tested together with them. On the fifth night, when the last interference peak disappeared on the spectrum analyzer screen, the laboratory erupted in cheers. At that moment, there was no party A or party B, only a team working together for the same goal. The CTO of a certain Tree later told me: "That night, when I saw your engineers checking the grounding wire on the ground, I knew I had found the right partner."

During these 128 days, we changed from a supplier to a partner, from providing parts to jointly defining standards. When the robot dog of a certain Tree completed those precise obstacle avoidance actions at the press conference, I knew that in those sharp "eyes", there was our technology, our persistence, and the efforts of two teams injected together. This story continues - we have already begun to discuss the perception system plan for the next generation of robot dogs. And all of this started with that "unfriendly" inspection four months ago, and the trust established through professionalism and sincerity every day since then.

Winning with professionalism and earning trust with sincerity - Golden Eagle and innovators jointly define the future standards.