【77】A face that hasn't changed for seventeen years is the most reliable manual for Golden Eagle to provide to its clients.

【77】A face that hasn't changed for seventeen years is the most reliable manual for Golden Eagle to provide to its clients.

Yesterday, our project acceptance meeting with the German T Group came to an end. After signing the documents, Mr. Hans, the purchasing director of the other party, didn't leave immediately. Instead, he asked me seriously, "Jeannie, there's something that intrigues me. During the three years of our project cooperation, from Mr. Wang, the technical liaison, to Director Li, the quality inspector of the production line, and even Old Chen, the one in charge of packaging, I've always seen these familiar faces. This is extremely rare in the industry. How did you manage to do this?"

I smiled and replied, "Mr. Hans, it's not just these three years. In our company over the past seventeen years, the annual employee turnover rate has never exceeded 3%." After hearing this, he paused his coffee cup and had an expression of disbelief on his face. "This is impossible," he shook his head. "In the electronics manufacturing industry, especially in the field of precision connectors, I know it very well. The industry's average turnover rate is usually 15%-20%, and the mobility of technical workers is even faster. 3%? This is much lower than any European factory I've ever seen."

His words filled me with deep emotions. Yes, 3% is a figure that sounds like a "myth" to colleagues, but for us, it's a daily occurrence. Why is this so? I told him several very specific reasons. First, it's not some high-level management philosophy, but the most practical "sharing". Since the second year of our company's establishment, we have been implementing the "Strivers' Sharing Plan". In addition to competitive salaries, a considerable amount of profits is allocated every year based on contributions to give each core employee a real share. The veteran employees all know that every product they polish directly relates to their own gains. Secondly, it's "respecting the painstaking efforts of professionals". Here, if a fitter master delves into mold accuracy to the point of obsession, his income and social status can exceed that of a manager. The company encourages "ten years of hard work to make one sword", making a skill reach the ultimate level, and you become an indispensable expert, earning the respect of the entire company. Finally, it's a sense of "home" as a support. There is an unwritten but strictly enforced rule within the company: never lay off employees due to short-term order fluctuations. When orders decrease, organize training, optimize processes, and inspect equipment. This sense of security allows everyone to put their hearts here.

The case I remember most clearly is Master Liu, who is in charge of precision electroplating. Eight years ago, a competitor offered nearly double the salary to lure him away because his liquid mixing and process control skills directly determined the corrosion resistance lifespan of the connectors. Master Liu refused, saying only, "My skills were accumulated bit by bit at Golden Eagle. Trust me here, I won't go anywhere else." Now, he is the head of our "Craftsmen Studio" and leads five apprentices. Such veteran masters are present in every key process, and they are the "ballast stones" for the company's technical inheritance and stable quality. I understand Mr. Hans' astonishment. In an era of seeking quick returns, stability seems to be a "low-efficiency" synonym. But in my interactions with countless clients, I deeply understand their craving for "stability" - a stable team means stable processes, stable quality, stable delivery, and stable problem-solving capabilities. This is far more precious than a beautiful quotation.

This story, in the end, is about "time" and "trust". We have been guarding the peace and growth of a group of people for seventeen years; these people, with their one-year-on-one-year's dedication, have been safeguarding the reliability of every product leaving the factory. This stable network that has accumulated the tacit understanding of the years is the deepest value we can offer to our clients.

Choosing Golden Eagle is not just choosing a supplier, but choosing a reliable commitment that has been refined over time.